The project aimed to match its advice with practical working habits that avoided unnecessary travel and overhead.

A virtual organisation

The consultancy used ICT tools to produce research, analysis and advice and to collaborate without maintaining the structure of a large traditional office.

Travel only when useful

Meetings took place when clients or colleagues genuinely needed them, rather than because routine required travel.

Digital first

Teleconferencing and videoconferencing were preferred where they could replace a journey without reducing the quality of the work.